Privacy Policy
Last Updated: 10/12/2025
DAYMEDIA ABN 42 675 942 357
Suite 112, 42 Manilla St East Brisbane 4169, Queensland, Australia
This Privacy Policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
What Information We Collect
From Clients:
- Contact details (name, email, phone, business address)
- Business information (ABN/ACN, industry details)
- Payment and billing information
- Login credentials for websites, hosting, domains, email accounts, and platforms we manage for you
- Project materials (content, images, design preferences)
Website Visitors:
- Usage data via Google Analytics (IP address, browser type, pages visited)
- Cookies for website functionality
How We Use Your Information
We use your information to:
- Provide web design, SEO, development, graphic design, and consulting services
- Set up and manage domains, hosting, email, WordPress sites, and Google Business Profiles
- Access your systems to maintain and support your online presence
- Communicate about projects and invoices
- Improve our services
Credential Storage & Email Access
We securely store client login credentials in password-protected spreadsheets solely for:
- Providing our contracted services
- Emergency support if you lose access
- Technical troubleshooting
We only access client email accounts when:
- You explicitly request it
- Technical support requires it
- It’s necessary for contracted services
We do NOT:
- Monitor or read emails without authorisation
- Create marketing lists from your data
- Share your credentials with third parties
- Use your information for any purpose beyond our service agreement
Third-Party Services
We use the following services that may access your data:
- Google Analytics – website traffic analysis
- Stripe – payment processing (we don’t store card details)
- SEMrush & [Other SEO Tool] – SEO and website analysis
- Ecwid – e-commerce functionality
- WordPress plugins – various website features
- Hosting providers, domain registrars – as required for your services
Each service has its own privacy policy. Some store data on overseas servers (including USA).
How We Protect Your Information
- Password-protected internal systems
- Restricted staff access
- Secure storage practices
- Regular security reviews
Data Retention
We keep your information for:
- Active clients: Duration of relationship plus 7 years (tax compliance)
- Credentials: Until you request deletion or service ends
- Project files: 7 years after completion
We Don’t Sell Your Data
We never sell, rent, or trade your personal information. We only share data with service providers necessary to deliver our services, or when required by Australian law.
Your Rights
You can:
- Access your personal information
- Request corrections or deletions
- Lodge a complaint about our data handling
Contact us at melanie@daymedia.com.au to exercise these rights.
Complaints
If you believe we’ve breached the Australian Privacy Principles:
- Contact us at [INSERT EMAIL] – we’ll respond within 30 days
- If unsatisfied, contact the Office of the Australian Information Commissioner: www.oaic.gov.au or 1300 363 992
Contact Us
Daymedia
Email: melanie@daymedia.com.au
Phone: (07) 3435 1518
Address: Suite 112, 42 Manilla St East Brisbane 4169, Queensland, Australia